01 · Pricing
Two tiers.
One flat price per practice.
Per-practice flat pricing. No per-provider charges. No per-call fees. Every plan includes a 90-day pilot with dedicated onboarding.
Front Desk AI
$1,800
/mo
Replace your front desk. Keep your patients.
Voice AI Receptionist — 24/7 call answering, appointment booking, patient lookup
Smart Intake Forms — conditional forms via SMS, insurance card & ID upload
Payment & Copay Collection — Stripe Checkout, SMS pay links, automated reminders
Appointment Reminders — SMS at 72h, 24h, 2h with confirmation tracking
No-Show Recovery — automatic patient outreach + waitlist slot filling
Reviews & Reputation — post-visit review requests, Google/Yelp monitoring
Patient Satisfaction Surveys — post-visit NPS tracking
Workflow Engine — automated agent-to-agent chaining
Practice Intelligence — per-practice pattern learning
The math
Your front desk costs $4,408/month. This is $1,800. Save $31,300/year.
Full Operations AIBest Value
$2,500
/mo
Your entire back office. Automated.
Everything in Front Desk AI
Eligibility Verification — real-time insurance checks before appointments
Copay & Benefits Lookup — exact copay amounts from payers
Claims Processing — electronic submission, denial handling, resubmission
Prior Authorization — initiation, tracking, follow-up with payers
Collections — 30/60/90 day escalating payment reminders
Referral Tracker — automated follow-up, completion tracking
Fee Schedule Management — CPT code tracking, underpayment flagging
Rx Refill Processing — patient requests routed to providers
Cross-Practice Benchmarks — anonymized peer comparison insights
The math
Front desk + billing + collections costs $90,000–130,000/year. This is $30,000. Save $60,000–100,000/year.
02 · The Pilot
Every practice is different.
Every plan starts with a 90-day pilot.
Dedicated onboarding lead. Written success criteria. Weekly check-ins. If we don’t deliver the ROI we promised by day 90, you walk — no fee, no obligation. After the pilot, you go month-to-month at the tier you selected.
03 · Common Questions
Still have questions?
The answers most practices ask before signing on.
Is this per-provider or per-practice?
Per-practice, flat pricing. One monthly fee covers your entire practice — every provider, every patient, every call. No per-seat charges, no per-call fees, no per-provider markups. Solo, three-provider, or ten-provider — same price.
What happens after the 90-day pilot?
If we've delivered the ROI promised in your pilot agreement, you continue on a month-to-month subscription at your selected tier. If we haven't, you walk away — no fee, no obligation. Pilot terms and success criteria are agreed in writing before kickoff.
Can I switch tiers later?
Yes. Upgrade from Front Desk AI to Full Operations AI anytime — prorated and effective immediately. Downgrades take effect at the end of your current billing cycle. No switching fees, no lock-ins.
Is there a long-term contract?
No. After the 90-day pilot, you go month-to-month. Cancel anytime with 30 days' notice. We earn the relationship every month — that's the deal.
How long does setup take?
Under 48 hours from contract-signed to first live call. EHR integration typically runs 2–6 hours, phone forwarding is instant once the port is configured, and agent configuration takes about 30 minutes with your dedicated onboarding lead.
Are there per-call or per-minute charges?
No. Both tiers include unlimited calls, SMS, eligibility checks, and patient communications. Flat monthly pricing. No surprises on the invoice.
Is Perpetua HIPAA-compliant?
Yes. We sign BAAs same-day with every practice. Data is encrypted at rest and in transit. Every subprocessor that touches PHI has a signed BAA before it's turned on in production.
Does Perpetua work with my EHR?
We support direct connections to Athena, eClinicalWorks, DrChrono, Epic (via Carequality), Kareo/Tebra, and more. If your EHR isn't listed, we'll add it during onboarding.
Will this replace my front desk?
Front Desk AI is designed to replace your front desk function — call answering, scheduling, intake, reminders, no-show recovery, payment collection. Most practices reassign existing front-desk staff to in-person patient care or eliminate the role through attrition. The math in your ROI line assumes full replacement.
04 · Still deciding?
See Perpetua live in your own practice.
A 20-minute demo will show you more than a thousand pricing pages.